Shipping & Returns

Every watch and accessory we sell ships fully insured for its full value, at no extra cost to you. We use tracked couriers for every order, so you'll always be able to see where your watch is.

Within the Netherlands, orders are shipped via PostNL, tracked and insured. Elsewhere in the EU, we use DPD or DHL Express depending on destination and how quickly you need it. Outside the EU, we ship exclusively via DHL Express, since it gives us the most reliable tracking and customs handling for a watch of real value.

Orders are dispatched within a few business days of your payment being confirmed. You'll receive a tracking link by email the moment your watch leaves us. A signature is required on delivery, this is a condition of the insurance covering your shipment, not something we're able to waive.

If you'd rather collect your watch in person, get in touch before you order and we'll arrange a viewing and handover by appointment from Assen.

If you're an EU consumer, you have a legal right to withdraw from your purchase within 14 calendar days of receiving it, without giving a reason. This is a right granted by EU consumer law, not just something we offer as a courtesy.

To use it, email hello@nm-watches.com within that 14-day window and tell us you'd like to return your order. We'll confirm the return and walk you through the next steps.

The watch needs to come back to us in the same condition it was sent, with all original packaging, box, and papers if it shipped with them. You're welcome to examine it the way you would in a shop, but excessive wear or use beyond that may reduce the refund we're able to give.

Send the watch back within 14 days of telling us you want to return it. You're responsible for the cost and risk of the return shipment, so please insure it and use a tracked service, we can't refund a watch that gets lost on the way back to us.

Once we've received the watch and confirmed it's back in the condition it was sent, we refund you within 14 days, using the same payment method you used to pay. The refund covers the price you paid for the watch and its original shipping cost; return shipping is at your expense unless the return is due to our error, a wrong item, or a fault we should have caught during inspection.

Every watch is inspected in hand before it's listed, but if something arrives damaged, doesn't match its listing, or simply isn't the watch you ordered, contact us straight away with photos. We'll sort it out, a replacement, a repair, or a full refund including your original shipping cost, whichever makes sense for the situation.

For orders shipped outside the EU, any import duties, taxes, or customs fees charged on arrival are the buyer's responsibility. We can't predict what your country will charge, so it's worth checking with your local customs authority before ordering if you're unsure.